Customer support

Technical dispatch and freight logistics

Orders are packed in reinforced boxes and dispatched within 24 hours Monday through Friday.

24h

dispatch window

100%

transit breakage coverage

< 1 day

response time

Direct channel

Hardscape volume and tank sizing

Submit your tank dimensions or hardscape weight requirements for calculated stone volume and water column balance guidance.

Transit breakage guarantee

Any stone or glass cracked in transit is credited or replaced immediately with zero hassle.